Careers at CampusESP
At CampusESP, we develop innovative solutions for student success. Many technology solutions address student advising needs by reaching out (or "nudging") students. CampusESP is unique. Instead of vying for the attention of busy college students, CampusESP "nudges the nudgers": students’ parents and family.
Why do we care about parents? Good question. Our research shows that college students interact with their parents more than 13 times a week, and parent engagement can boost student persistence up to 15%. We understand that parents, as the most influential people in their students’ lives, can directly impact student success... if they’re informed.
CampusESP provides a "one-stop shop" for parents to see personalized news and events, student record information, and prescriptive alerts. Think social-media-platform-meets-CRM, plus secure data control for students. We’re working with major universities like Penn State, Auburn, Temple, and UNC Chapel Hill to support their student retention, recruiting, and giving goals.
We’re an early-stage education tech startup located in the heart of Philadelphia. Working at a small but growing company, you’ll have the opportunity to dip your toes in a wide range of projects and see your hard work roll out on our platform on a daily basis.
At CampusESP, you’ll be joining an experienced team of entrepreneurs, who combined have over 50 years of experience in higher education, sales, product design, and product development. You’ll report directly to the CEO, who was formerly the SVP of Product at Ellucian and has 20+ years of experience in Sales and Product Management.
It’s an exciting time to come on board at CampusESP, with our first round of funding in the bag, new customers rolling in, and a growing team to work with.
Sound exciting? We’re excited to work with you.
CUSTOMER SUPPORT SPECIALIST - Philadelphia, PA
We’re looking for a talented and driven entry-level customer specialist to join our team. You’ll be primarily responsible for onboarding new customers and maintaining year-round support to help them achieve their goals. As a member of a small and collaborative team, you may also be involved in marketing, business development, product development, and other projects.
We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
Responsibilities include but are not limited to...
Managing the implementation process for new customers. From designing a branded platform that meets a school’s unique goals, to implementing the software across campus departments and training users on best practices, you’ll be a trusted coach with the schools you work with.
Building and maintaining relationships with current and new customers across a range of campus departments
Overseeing content curation and tracking customer performance metrics
Creating customer-focused communication materials, including engagement reports, product updates, user surveys and year-end reviews
Providing year-round technical support to customers and users
Other responsibilities may include: writing blog posts, newsletters and research briefs, designing marketing materials, and implementing new product ideas
Work experience in higher education, customer support, technology, or related fields
Basic technical knowledge of CRM systems, Google Analytics and MailChimp
Excellent writing skills, organizational skills, and attention to detail
Ability to work independently, take initiative, and manage your own schedule
Willingness to work hard, be strategic, and do the right thing for the business
Glad you asked. If learning the ins and outs of customer success while helping grow an early-stage startup sounds exciting to you, we want to hear from you. Please include a cover letter and resume to email@example.com.