Go from CampusESP user to parent engagement expert.
CampusESP Academy is your go-to resource for learning how to drive and scale your family engagement.
Whether you're just getting started or looking to enhance your strategy, our guided sessions will help you explore new features, gain best practices, and unlock the full value of the platform.
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
Set It and Forget It: Automate Family Engagement with Drip Text Messages
Discover how to use CampusESP's drip texting feature to maintain consistent family communication without the daily workload. In this focused 15-minute session, you'll learn to set up automated SMS sequences that boost engagement, drive action, and keep families connected year-round. We'll cover quick setup strategies, message templates, and timing best practices to maximize your outreach impact while minimizing your time investment.
Facilitator: Rebecca McCrory, Sr. Customer Success Manager
Multilingual Messaging Made Easy: AI-Powered Communication for Spanish-Speaking Families
Learn how to effectively reach and support your Spanish-speaking families using CampusESP's AI translation capabilities. In this 30-minute workshop, we'll demonstrate hands-on techniques for using AI to translate content accurately and efficiently, ensuring all families receive important information in their preferred language.
Facilitator: Albert Perera, Account Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Albert Perera, Account Manager
Increase Parent-to-Parent Engagement in your Portal
Looking to create a more connected and supportive family community? This 30-minute session will show you how to turn your portal into a space where families engage not just with your content - but with each other. We’ll cover how to set up thoughtful prompts that encourage families to ask questions, share advice, and start conversations. You’ll also learn how to create and grow affinity groups that help families find their people - from first-gen families to out-of-state supporters.
Facilitator: Tawanna Brown, Sr. Account Manager
Fall Semester Content Planning
In this 30 minute session, we’ll walk through a simple framework for planning your family engagement content for the fall semester.
You'll leave with a plug-and-play planning template you can copy, customize, and start using today - because a little planning now means fewer last minute scrambles later.
Facilitator: Mira Gandhi, Sr. Customer Success Manager
How to get the most out of your 2025 Family Survey Results
Your 2025 Family Survey results are more than just data - they’re a window into the family experience. In this 30 minute session, we’ll explore how to uncover key insights that highlight where families need more support and how to turn that feedback into action. Learn how using this information can help strengthen engagement, drive better communication, and ultimately support student success and retention.
Facilitators: Elizabeth Harris, Sr. Account Manager and Mira Gandhi, Sr. Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Lacey Janofsky, Sr. Customer Success Manager
Family Weekend Setup
Planning for Family Weekend? Join us for a hands-on walkthrough of how to make the most of your CampusESP portal during one of the biggest events of the year. In this session, you'll learn how to create and manage Family Weekend events with built-in registration, promote them using targeted communications, and streamline the day-of experience with seamless Event Check-in. We’ll also explore how to build an effective communication flow leading up to, during, and after Family Weekend—keeping families informed, engaged, and excited. Whether you're starting from scratch or fine-tuning your current process, this session will give you the tools to turn Family Weekend into a well-orchestrated experience for your campus community.
Facilitators: Rebecca McCrory, Sr. Customer Success Manager & Tawanna Brown, Sr. Account Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Tawanna Brown, Senior Account Manager
Surveys with a Spark: Boost Family Engagement Through Smart Surveying
Join us for this session where we’ll explore how to supercharge your family engagement strategy using surveys. From general assessments and quick polls to post-event feedback, you’ll discover best practices for crafting effective surveys and learn how other institutions are using this tool to gather insights and drive action. Don’t miss this opportunity to make your surveys more impactful!
Facilitator:
Lacey Janofsky, Sr. Customer Success Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Rebecca McCrory, Senior Customer Success
Personalizing your content: Little ways to make a big impact
Learn how to uplevel your content by:
Leveraging our AI tool to personalize your messaging
Tailoring and targeting your content for specific parent audiences
Customizing your emails and newsletters with our advanced email designer with your unique, institutional branding and voice
Facilitator:
Kerri Meeks-Griffin, Senior Account Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Mairin Matthews, Customer Education Team Lead
Transition your incoming families seamlessly with an Orientation Hub
Join CampusESP experts as they walk you through:
Everything you need to roll out or level up an Orientation Hub
Content best practices
Importing your incoming families
Campus Partner collaboration
Facilitators:
Mairin Matthews, Customer Education Team Lead
Tim Black, Customer Success Manager