Featured On-Demand Session
Learn from the family engagement experts. Live, on your time, or in person.
Whether you're just getting started or looking to enhance your strategy, the CampusESP Academy will help you explore new features, gain best practices, and unlock the full value of the platform.
Upcoming Live Sessions
Upcoming Live Sessions
Featured On-Demand Session
Not sure where to start? Filter by your experience level and CampusESP modules to surface the videos and resources that matter most to your role and goals.
Your Family Weekend Toolkit: Registration, Messaging, and Check-In
Plan a seamless Family Weekend experience using CampusESP’s Events with Registration tools. In this hands-on session featuring the Colorado School of Mines, you’ll learn how to build a Family Weekend registration form, create a communication flow using CampusESP content features, and set up Event Check-In to efficiently welcome families on site. Join us and take the headache out of Family Weekend planning!
Spring Cleaning for Platform Success
Join us for a hands-on walkthrough to ensure your portal is optimized and ready for your next cycle of families joining your community. You’ll learn practical strategies for auditing Drip Content, strengthening your family database, and archiving email drafts to keep the admin area clean and organized. Walk away with a clear checklist to refresh your engagement materials and grow your parent database with minimal effort.
Unlock Your Funnel Conversion Report
Most enrollment teams are sitting on a goldmine of data they aren't fully using. In this episode, we'll walk through the Funnel Conversion Report — what it shows, where teams typically see drop-off, and how to use it to predict (and improve) your enrollment outcomes.
Turn Parent Satisfaction Into Enrollment Gold
Your Parent Promoter Score is more than a satisfaction metric — it's a roadmap for converting families into active advocates. In this episode, we'll break down what each PPS quartile tells you, which group to prioritize first, and how to turn your most satisfied families into your most powerful enrollment tool.
3 Enrollment Cycle Starters That Set You Up for Success
The work you do at the start of the enrollment cycle determines how smooth (or stressful) the rest of it goes. In this episode, we'll walk through three foundational steps every team should take before the cycle kicks into high gear — including a must-do drip email audit.
This Isn't Just an Email Platform - It's an Enrollment Engine
Family engagement is more than copying families on student emails — it's a proven strategy for increasing student enrollment. In this session, we’ll unpack why CampusESP is a purpose-built engagement platform and what your team can do today to start moving the needle on enrollment.
Family AI Assistant Quick Start Video
CampusESP’s ESP Sense™ Family AI Assistant creates an always-on engagement layer that increases responsiveness, captures intent, and deepens platform usage. By delivering real-time, 24/7 support, the AI Assistant helps reduce call volume to help you scale and free up time for high-touch situations.
Getting started is easy! This video walks you through the basics of how to test your AI Assistant, review chat conversations from families, customize your AI Assistant’s appearance and messaging, and more.
Family AI Assistant Training and Best Practices Video
Our ESP Sense™ Family AI Assistant is an engagement layer that delivers instant, personalized support while offering deeper insight into what families need most.
Our AI Assistant is ready to deliver helpful answers from day one — but a little fine-tuning goes a long way. This video will focus on a more in-depth overview of how to refine your Family AI Assistant’s foundational knowledge, shape its responses, and test performance.Walk away with best practices and tips to leverage the Training, Customize Personas, and Sandbox pages effectively.
Student Enrollment New User Training
Join CampusESP’s interactive session as we guide you through:
How to use content tools to target your prospective families
An overview of CampusESP’s core functionality
Family Communication New User Training
Join CampusESP’s interactive session as we guide you through:
How to use content tools to target your current families
An overview of CampusESP’s core functionality
Discussion Boards That Convert: KU’s Playbook for Prospective Family Engagement
Join the University of Kansas Enrollment team to learn how they use Discussion Boards to turn prospective family questions into community, and community into enrollment momentum.
Commencement Hub 101: How Flagler College Centralized Their Graduation Information
Families have a lot of commencement questions. Flagler College got ahead of the chaos by building a Commencement Hub in CampusESP - one centralized place for everything families need. In this 30-minute session, hear the strategy behind it, the platform features that made it work, and the real impact on family satisfaction and operations. Walk away ready to do the same.
From Data to Impact: Supporting Black Families & Students in your CampusESP Platform
In this session, explore how your institution can better support Black families and student outcomes through strategic engagement in your platform. We'll share critical data from our 2025 trends on Black family engagement and involvement preferences, and provide actionable strategies you can implement immediately.
Create a Paid Event with Registration
Learn how to set up a paid Event with Registration in your platform.
Use Mail Merge to Personalize Communications
Learn how to use merge fields to add personalized touches to emails, text messages, and more!
From Registration to Check-In: Your Family Orientation Event Playbook
Ready to streamline your Family Orientation registration process? This hands-on session walks you through everything you need to create and manage orientation events in CampusESP - from setting up free and paid registration options to promoting your event and managing check-in on event day.
Create and Send an Email
Learn how to create and schedule emails in CampusESP, using our Basic or Advanced Designer.
Implement a Discussion Board
Learn how to set up a Discussion Board - a positive space for families to connect, ask questions, and get support, with built-in AI moderation to help your team monitor the conversation.
Send a Text Message
Learn how to create and send text messages in CampusESP using dynamic user targeting to reach specific segments of your community.
Kick off your trip to the 2026 Encoura + RNL National Conference with a free, half-day CampusESP training event at the University of Chicago on July 20.
Reserve your spot to gain fresh, practical strategies for student and family engagement!