Featured On-Demand Session
Learn from the family engagement experts. Live, on your time, or in person.
Whether you're just getting started or looking to enhance your strategy, the CampusESP Academy will help you explore new features, gain best practices, and unlock the full value of the platform.
Upcoming Live Sessions
Upcoming Live Sessions
Featured On-Demand Session
Not sure where to start? Filter by your experience level and CampusESP modules to surface the videos and resources that matter most to your role and goals.
Family AI Assistant Quick Start Video
CampusESP’s ESP Sense™ Family AI Assistant creates an always-on engagement layer that increases responsiveness, captures intent, and deepens platform usage. By delivering real-time, 24/7 support, the AI Assistant helps reduce call volume to help you scale and free up time for high-touch situations.
Getting started is easy! This video walks you through the basics of how to test your AI Assistant, review chat conversations from families, customize your AI Assistant’s appearance and messaging, and more.
Family AI Assistant Training and Best Practices Video
Our ESP Sense™ Family AI Assistant is an engagement layer that delivers instant, personalized support while offering deeper insight into what families need most.
Our AI Assistant is ready to deliver helpful answers from day one — but a little fine-tuning goes a long way. This video will focus on a more in-depth overview of how to refine your Family AI Assistant’s foundational knowledge, shape its responses, and test performance.Walk away with best practices and tips to leverage the Training, Customize Personas, and Sandbox pages effectively.
Family Communication New User Training
Join CampusESP’s interactive session as we guide you through:
How to use content tools to target your current families
An overview of CampusESP’s core functionality
Commencement Hub 101: How Flagler College Centralized Their Graduation Information
Families have a lot of commencement questions. Flagler College got ahead of the chaos by building a Commencement Hub in CampusESP - one centralized place for everything families need. In this 30-minute session, hear the strategy behind it, the platform features that made it work, and the real impact on family satisfaction and operations. Walk away ready to do the same.
From Data to Impact: Supporting Black Families & Students in your CampusESP Platform
In this session, explore how your institution can better support Black families and student outcomes through strategic engagement in your platform. We'll share critical data from our 2025 trends on Black family engagement and involvement preferences, and provide actionable strategies you can implement immediately.
Create a Paid Event with Registration
Learn how to set up a paid Event with Registration in your platform.
Use Mail Merge to Personalize Communications
Learn how to use merge fields to add personalized touches to emails, text messages, and more!
From Registration to Check-In: Your Family Orientation Event Playbook
Ready to streamline your Family Orientation registration process? This hands-on session walks you through everything you need to create and manage orientation events in CampusESP - from setting up free and paid registration options to promoting your event and managing check-in on event day.
Create and Send an Email
Learn how to create and schedule emails in CampusESP, using our Basic or Advanced Designer.
Implement a Discussion Board
Learn how to set up a Discussion Board - a positive space for families to connect, ask questions, and get support, with built-in AI moderation to help your team monitor the conversation.
Send a Text Message
Learn how to create and send text messages in CampusESP using dynamic user targeting to reach specific segments of your community.
Beyond the Event: Create an Orientation Hub That Keeps Families Engaged
Join us for Part Two of our Family Orientation series! Give incoming families a centralized place to connect, find resources, and support each other through the transition to college. This session takes you through building an Orientation Hub in CampusESP - from basic setup to advanced features that encourage family-to-family connection.
Supporting First-Generation Families Through Your Parent Portal
In this 30-minute CampusESP Academy session, you’ll learn how to leverage your CampusESP parent portal to engage and empower first-generation families with the right resources, messaging, and tools.
How to Build a Successful Discussion Board: Results, Strategies, and Best Practices with Santa Clara University
Learn how you can strategically create and foster a successful, positive space for families to connect and get support in CampusESP's Discussion Boards! We'll walk through a quick training, best practices, and hear from Santa Clara University as they talk through their results and real strategies they implemented to get families excited, engaged, and supported - no more unofficial Facebook groups needed!
Create a Free Event with Registration
Learn the fundamentals of creating your first free event using Events with Registration. This session walks you through the basics - event details, configuring registration instructions with confirmation messages and reminder emails, building your registration form with custom questions, and setting up free tickets.
Maximize your Advertisement Feature
Learn how to strategically plan and execute time-limited advertisements that capture family attention at the right moments (and even drive some revenue). Join University of South Carolina's family engagement team as they reveal how they successfully launched 27 targeted ads last year - from initial strategy and content creation to measuring impact.
Multilingual Messaging Made Easy: AI-Powered Communication for Spanish-Speaking Families
Learn how to effectively reach and support your Spanish-speaking families using CampusESP's AI translation capabilities.
Set It and Forget It: Automate Family Engagement with Drip Text Messages
In this focused 15-minute session, you'll learn to set up drip text message sequences that boost engagement, drive action, and keep families connected year-round.
Personalize CampusESP Network Content with the AI Content Personalizer
Discover how to use CampusESP's AI Content Personalizer feature to automatically customize global network content with your institution's specific information in just three simple steps.
Kick off your trip to the 2026 Encoura + RNL National Conference with a free, half-day CampusESP training event at the University of Chicago on July 20.
Reserve your spot to gain fresh, practical strategies for student and family engagement!