Account Manager - Philadelphia, PA/Remote

We're looking for a results-driven account manager to join our team with a focus on renewals as a core sales motion and driving upsell opportunities across our customer base. You'll serve as the strategic orchestrator for your accounts, coordinating the right resources and expertise to maximize customer success and revenue growth.

We're seeking someone who thrives in a fast-paced environment, excels at building relationships, and has a proven track record of exceeding goals. If you're energized by the challenge of driving results while maintaining exceptional customer focus, we want to hear from you!

Your Daily Adventures Will Include:

• Revenue Generation & Growth:

  • Drive renewals as a primary sales motion, consistently exceeding renewal rate targets

  • Identify and execute upsell opportunities within your account portfolio

  • Leverage customer success metrics and ROI data to build compelling renewal and expansion cases

  • Maintain and grow Net Retention Revenue across your book of business

• Strategic Account Orchestration:

  • Act as the strategic orchestrator for your accounts, coordinating the most effective resources for each situation

  • Coordinate cross-functional resources (product, engineering, support, marketing) to deliver optimal customer outcomes

  • Prioritize activities that drive the highest impact for both customers and business results

  • Eliminate roadblocks and create focus around what matters most for account growth

• Customer Relationship Excellence:

  • Build and maintain trusted relationships with key stakeholders across campus departments

  • Conduct strategic account reviews and business planning sessions

  • Present compelling renewal and expansion proposals to decision-makers

  • Ensure all customer communications are accurate, timely, and professionally delivered

• Performance & Insights:

  • Monitor customer health metrics and proactively address risks to renewals

  • Gather first-hand customer feedback to inform product improvements and service enhancements

  • Create customer-focused materials including performance reports and strategic recommendations

  • Maintain composure and professionalism during challenging customer situations

What We’re Looking For:

• Experience:

  • Minimum 5 years in account management, customer success, sales, or related fields in higher education or technology

  • Proven track record of consistently exceeding renewal and upsell targets

  • Experience managing complex B2B relationships and organizational decision-making

• Key Competencies:

  • Results-driven with a track record of exceeding goals and seizing opportunities quickly

  • Strategic prioritization skills to focus on high-impact activities and eliminate roadblocks

  • Customer-focused with strong relationship-building and presentation abilities

  • Collaborative team player who works effectively across functions and maintains composure under pressure

  • Detail-oriented with strong organizational skills and proficiency in CRM systems

What Now?

If driving revenue growth through strategic account management in a growth startup environment excites you, we want to hear from you.

Please send a cover letter and resume to leslie@campusesp.com.