Customer Success Manager - Philadelphia, PA
We’re looking for a talented and driven CSM to join our team. You’ll be primarily responsible for onboarding new customers, building relationships, and driving outcomes to help institutions achieve their goals. As a member of a small and collaborative team, you’ll also be involved in marketing, product development, and other projects. We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
We’re looking for a talented and driven CSM to join our team. You’ll be primarily responsible for onboarding new customers, building relationships, and driving outcomes to help institutions achieve their goals. As a member of a small and collaborative team, you’ll also be involved in customer engagement, product development, and other projects to help our team scale.
We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
Your daily adventures will include:
Managing the implementation process for new customers. You’ll design an AI-powered, branded platform, implement the software across campus departments, and lead trainings to help new users with best practices. You’ll be a trusted coach for the partners you work with!
Solving customer problems fast by responding to inquiries and support requests from administrators and parent users of our platform.
Building and maintaining relationships with users across a range of campus departments. Working with an awesome customer? Let’s highlight their success story. Notice someone is struggling? Let’s incorporate their feedback and make the product even better.
Driving adoption and outcomes leading to renewals, expansion, and advocacy. It’s your job to solve problems, identify growth opportunities, and make sure customers are getting the most out of our platform.
Creating customer-focused communication materials, including engagement reports, implementation resources, user surveys and early-results-review reports.
Additional responsibilities include: Writing blog posts, newsletters and research briefs; leading webinars, designing marketing materials, and implementing new product ideas.
Qualifications:
1-3 years of work experience in higher education, customer support, technology, or related fields
Great with people and technology
Enthusiasm for using AI to drive efficiency and help customers reach their goals
Collaborative team player with strong attention to detail
Excellent communication and organizational skills
Comfort in and ability to to work independently, take initiative, and manage your own schedule
What else?
Glad you asked. If learning the ins and outs of customer success while helping grow an early-stage startup sounds exciting to you, we want to hear from you. Please submit a cover letter and resume to Andrew McDermott at amcdermott@campusesp.com.
CampusESP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Sr. Growth Marketing Manager
We’re looking for a high-energy, growth-minded marketer to fuel CampusESP’s lead generation, pipeline acceleration, and demand-driving campaigns. Part project manager, part problem solver, and part storyteller, you’ll own initiatives that boost awareness, spark excitement, and drive measurable revenue impact. Reporting to the VP of Marketing, you’ll collaborate across the company to launch creative, data-driven campaigns — testing, iterating, and scaling what works. If you’re as comfortable brainstorming bold ideas as you are diving into metrics to prove their value, you’ll thrive here.
Your daily adventures will include:
Execute high-impact campaigns across channels including SEO/GEO, PPC, digital advertising, and content syndication to fuel inbound lead generation.
Own data-forward marketing analytics and reporting, including dashboard management, attribution tracking, and performance optimization.
Coordinate closely with team members in Product, Content, Creative, and Events to align messaging, campaign assets, and go-to-market rhythms.
Manage campaign workflows and vendor/agency partners, ensuring tight execution and ROI.
Support sponsorships and advertising activation with tracking, assets, and performance summaries.
Test and optimize website pages and lead flows with CRO best practices and collaboration with our Creative Director.
Celebrate wins — and learn from misses. We iterate fast, and transparency and feedback are everything.
Qualifications:
A self-starter with 7+ years of hands-on experience in SaaS or edtech marketing, particularly in demand generation, growth, or campaign execution
Deep familiarity with marketing automation and CRM platforms (ideally HubSpot).
Strong analytics chops — you build, monitor, and act on dashboards and performance data.
Skill in executing multi-channel campaigns end-to-end, from planning to measurement.
Clear and collaborative communication style and comfort working with cross-functional partners.
A sense of humor and affinity for play AND purpose. We're building something worthwhile, together.
Bonus points if you have:
Experience with higher-ed buyer personas or the campus ecosystem.
Early-stage experience with ABM or customer lifecycle programs.
Webinar setup or customer enablement campaign experience.
What Now?
Think this sounds exciting? We do, too. Send your resume and a short note on your most impactful campaign to Melissa Greiner, VP of Marketing, at mgreiner@campusesp.com.
CampusESP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Account Executive
We’re looking for a dynamic, high-performing Account Executive with experience selling technology and/or other services over the phone, by email, and via web-based presentations. The Account Executive is responsible for energetically championing CampusESP solutions to named higher education institutions. Additionally, this role is responsible for acquisition of new customers within the assigned territory from first touch to close. If you have a passion for technology and an interest in how it can facilitate positive social change, we want to talk with you!
We’re looking for an Account Executive who loves to own it. Your territory. Your pipeline. Your wins. You’re not afraid to build something from the ground up, and you get excited by turning “we don’t have a budget for that” into “how soon can we start?”
At CampusESP we help colleges and universities turn families into partners. Our platform drives real results in enrollment, retention, and giving. If you thrive in a fast-moving, collaborative team, can juggle multiple opportunities with ease, and believe coffee is a food group … keep reading.
This position can be based in our Philadelphia headquarters, Manhattan satellite office, or remote.
Your daily adventures will include:
Owning a territory and developing a strategic plan to connect with higher ed leaders across enrollment, marketing, student affairs, advancement, and beyond.
Building your own pipeline of opportunities through creative outreach, research, and hustle.
Running consultative, story-driven conversations that tie CampusESP to meaningful campus outcomes.
Managing a mix of quick wins ($20K–$40K deals) and longer-term strategic opportunities.
Partnering with SDRs and marketing to create campaigns that get noticed (and responded to).
Guiding institutions through buying processes that don’t always exist yet — and helping shape them as you go.
Forecasting with accuracy, keeping your CRM clean, and celebrating every win.
Drinking more coffee than you’d ever admit in a public job description.
Qualifications:
Proven track record of setting ambitious goals, owning the process, and consistently hitting (or beating) them.
3+ years selling into or working with higher education.
Proven success owning a territory, building pipeline, and closing business.
Experience managing multiple stakeholders and complex buying groups.
Strong prospecting habits and a knack for opening doors in untapped markets.
Track record of consistent quota attainment.
Excellent communicator and storyteller with genuine curiosity.
Experience using Zoom or similar web-based tools for presentations.
Bachelor’s degree required.
What now?
Glad you asked. If helping build a market, owning your results, and working with a team that believes in doing great work and having fun while doing it sounds like your kind of adventure, we want to meet you.
Send a short cover letter and resume to Tess Jenkins at tess@campusesp.com with the subject line “AE Candidate – [Your Name].”
*Remote within eligible U.S. states — some exclusions apply.
See more open positions + company perks on our Careers page!
Sales Development Representative (SDR)
At CampusESP, SDRs don’t just send emails — they start conversations that fuel student success. If you’re curious, competitive, and love trying new tools, this role on a high-energy sales and marketing team that’s redefining how higher ed connects with families could be your perfect match.
You’ll use intent data, AI, and industry insights to identify the right colleges and universities, personalize outreach at scale, and tell a story that matters: how family engagement drives enrollment, retention, and student success.
Working hand-in-hand with Marketing and Account Executives, you’ll turn high-intent leads from webinars, content, and events into qualified meetings that move the needle. You’ll test new messaging, track results in HubSpot, and keep improving with every interaction.
And because we believe in growing talent from within, you’ll have a clear path to your next big role — Account Executive or Senior SDR — within 12–18 months.
Your daily adventures will include:
Identifying and engaging prospective colleges and universities via calls, emails, and social.
Using intent data, industry insights, and sales tech to prioritize accounts and personalize outreach at scale.
Leveraging AI to increase personalization and productivity (and showing the receipts).
Building a strong understanding of CampusESP’s value for Enrollment, Marketing, and Student Affairs leaders.
Partnering with Marketing and AEs to work high-intent leads from webinars, content, and events.
Running tight cadences in HubSpot, tracking results, and iterating on messaging that performs.
Booking qualified meetings that turn into opportunities and revenue.
Earning a promotion to AE or Senior SDR within 12–18 months.
Qualifications:
1–2 years in B2B sales or business development (SaaS/EdTech preferred).
Excellent written and verbal communication; you’re curious, organized, and resilient.
Comfortable with HubSpot, Gong, and AI tools for research and personalization.
Proven success in remote selling if you’re outside the Philadelphia metro area.
Growth mindset — open to coaching, experimenting, and improving every week.
Bonus points if you have:
Experience selling to higher-ed or public sector buyers.
Exposure to modern prospecting workflows (intent data, social selling, personalization at scale).
What’s next?
Think this sounds like you? Send your resume and a short note on how you’d convince us to take a meeting to Matt England at mengland@campusesp.com.
