Go from CampusESP user to parent engagement expert.
CampusESP Academy is your go-to resource for learning how to drive and scale your family engagement.
Whether you're just getting started or looking to enhance your strategy, our guided sessions will help you explore new features, gain best practices, and unlock the full value of the platform.
Family Communication New User Training
Join CampusESP’s interactive session as we guide you through:
How to use content tools to target your current families
An overview of CampusESP’s core functionality
Facilitator: Mira Gandhi, Senior Customer Success Manager
Spring Cleaning for Platform Success
Join us for a hands-on walkthrough to ensure your portal is optimized and ready for your next cycle of families joining your community. You’ll learn practical strategies for auditing Drip Content, strengthening your family database, and archiving email drafts to keep the admin area clean and organized. Walk away with a clear checklist to refresh your engagement materials and grow your parent database with minimal effort.
Facilitator: Lacey Janofsky, Customer Success Lead
Your Family Weekend Toolkit: Registration, Messaging, and Check-In
Plan a seamless Family Weekend experience using CampusESP’s Events with Registration tools. In this hands-on session featuring the Colorado School of Mines, you’ll learn how to build a Family Weekend registration form, create a communication flow using CampusESP content features, and set up Event Check-In to efficiently welcome families on site. Join us and take the headache out of Family Weekend planning!
Facilitators: Ashley Perry, Director of Account Management and DePaul Straub, Assistant Director, New Student & Transition Services at Colorado School of Mines
Beyond the Event: Create an Orientation Hub That Keeps Families Engaged
Join us for Part Two of our Family Orientation series! Give incoming families a centralized place to connect, find resources, and support each other through the transition to college. This session takes you through building an Orientation Hub in CampusESP - from basic setup to advanced features that encourage family-to-family connection. You'll learn how to organize essential resources, leverage discussion boards to build community, and create a welcoming digital space that families will actually use throughout the orientation period and beyond.
Facilitators: Rebecca McCrory, Customer Success Team Lead and Tim Black, Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools to communicate with current families
How to manage your users
Facilitator: Mira Gandhi, Senior Customer Success Manager
Commencement Hub 101: How Flagler College Centralized Their Graduation Information
When it comes to commencement, families have questions - lots of them. Flagler College decided to get ahead of the chaos by creating a Commencement Hub that housed all the essential information families needed in one easily accessible place. In this 30-minute session, you'll learn the strategic thinking behind their hub, explore the platform features that made it possible, and hear Flagler's team share the real impact on family satisfaction and operational efficiency. Walk away ready to replicate this approach for your own commencement season.
Facilitators: Mairin Matthews, Director of Customer Education and Holly Hill, Senior Director of Marketing, Communication, and Brand Strategy at Flagler College
From Data to Impact: Supporting Black Families & Students in your CampusESP Platform
In this session, explore how your institution can better support Black families and student outcomes through strategic engagement in your platform. We'll share critical data from our 2025 trends on Black family engagement and involvement preferences, and provide actionable strategies you can implement immediately. Whether you serve a majority-Black population or you're focused on improving outcomes for Black students, this session shares the data and the practical tools in your platform to strengthen your family partnerships.
Facilitator: Tawanna Brown, Senior Account Manager
From Registration to Check-In: Your Family Orientation Event Playbook
Join us for Part One of our Family Orientation series! Ready to streamline your Family Orientation registration process? This hands-on session walks you through everything you need to create and manage orientation events in CampusESP - from setting up free and paid registration options to promoting your event and managing check-in on event day. Whether you're hosting your first family orientation or looking to enhance your existing process, you'll leave with practical strategies to make registration seamless for families and manageable for your team.
Facilitators: Rebecca McCrory, Customer Success Team Lead and Tim Black, Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools to communicate with current families
How to manage your users
Facilitator: Mira Gandhi, Senior Customer Success Manager
Putting Trends to Work: Your Guide to Win Big in 2026
Ready to put insights into action? Join our team as we connect each family engagement trend to the tools already in your platform. Through live demos and expert guidance, you'll discover exactly which features support each trend, see them in action, and learn best practices from institutions already seeing success.
Facilitator: Albert Perera, Senior Account Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools to communicate with current families
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
Maximize your Advertisement Feature: How the University of South Carolina Launched 27 Time-Limited Campaigns for Families
Learn how to strategically plan and execute time-limited advertisements that capture family attention at the right moments (and even drive some revenue). Join University of South Carolina's family engagement team as they reveal how they successfully launched 27 targeted ads last year - from initial strategy and content creation to measuring impact. This dual-format session combines USC's real-world case study with a live training on the advertisement setup process, giving you both the strategic roadmap and technical skills to elevate your family communications.
Facilitators: Albert Perera, CampusESP Account Manager, Deonne Yeager, Director of Parent and Family Programs and Blair Layman, Engagement Coordinator for Parent and Family Programs
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
How to Build a Successful Discussion Board: Results, Strategies, and Best Practices with Santa Clara University
Learn how you can strategically create and foster a successful, positive space for families to connect and get support in CampusESP's Discussion Boards! We'll walk through a quick training, best practices, and hear from Santa Clara University as they talk through their results and real strategies they implemented to get families excited, engaged, and supported -- no more unofficial Facebook groups needed!
Facilitators: Tiffany Zheng, CampusESP Product Manager, and Steven Ponce, Director of Parent and Family Communication and Engagement at Santa Clara University
Supporting First-Generation Families Through Your Parent Portal
In this 30-minute CampusESP Academy session, you’ll learn how to leverage your CampusESP parent portal to engage and empower first generation families with the right resources, messaging, and tools.
Led by *Jacqui McBurney, a First Generation Student herself*, this session will highlight practical strategies to increase access, foster belonging, and strengthen the family’s role in student persistence and success. Walk away with actionable steps you can apply immediately within your own portal to better support your first-generation community.
Facilitator: Jacqui McBurney, Director of Social Impact and Content
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
Multilingual Messaging Made Easy: AI-Powered Communication for Spanish-Speaking Families
Learn how to effectively reach and support your Spanish-speaking families using CampusESP's AI translation capabilities. In this 30-minute workshop, we'll demonstrate hands-on techniques for using AI to translate content accurately and efficiently, ensuring all families receive important information in their preferred language.
Facilitator: Albert Perera, Account Manager
Set It and Forget It: Automate Family Engagement with Drip Text Messages
Discover how to use CampusESP's drip texting feature to maintain consistent family communication without the daily workload. In this focused 15-minute session, you'll learn to set up automated SMS sequences that boost engagement, drive action, and keep families connected year-round. We'll cover quick setup strategies, message templates, and timing best practices to maximize your outreach impact while minimizing your time investment.
Facilitator: Rebecca McCrory, Sr. Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Albert Perera, Account Manager
Increase Parent-to-Parent Engagement in your Portal
Looking to create a more connected and supportive family community? This 30-minute session will show you how to turn your portal into a space where families engage not just with your content - but with each other. We’ll cover how to set up thoughtful prompts that encourage families to ask questions, share advice, and start conversations. You’ll also learn how to create and grow affinity groups that help families find their people - from first-gen families to out-of-state supporters.
Facilitator: Tawanna Brown, Sr. Account Manager
Fall Semester Content Planning
In this 30 minute session, we’ll walk through a simple framework for planning your family engagement content for the fall semester.
You'll leave with a plug-and-play planning template you can copy, customize, and start using today - because a little planning now means fewer last minute scrambles later.
Facilitator: Mira Gandhi, Sr. Customer Success Manager
How to get the most out of your 2025 Family Survey Results
Your 2025 Family Survey results are more than just data - they’re a window into the family experience. In this 30 minute session, we’ll explore how to uncover key insights that highlight where families need more support and how to turn that feedback into action. Learn how using this information can help strengthen engagement, drive better communication, and ultimately support student success and retention.
Facilitators: Elizabeth Harris, Sr. Account Manager and Mira Gandhi, Sr. Customer Success Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Lacey Janofsky, Sr. Customer Success Manager
Family Weekend Setup
Planning for Family Weekend? Join us for a hands-on walkthrough of how to make the most of your CampusESP portal during one of the biggest events of the year. In this session, you'll learn how to create and manage Family Weekend events with built-in registration, promote them using targeted communications, and streamline the day-of experience with seamless Event Check-in. We’ll also explore how to build an effective communication flow leading up to, during, and after Family Weekend—keeping families informed, engaged, and excited. Whether you're starting from scratch or fine-tuning your current process, this session will give you the tools to turn Family Weekend into a well-orchestrated experience for your campus community.
Facilitators: Rebecca McCrory, Sr. Customer Success Manager & Tawanna Brown, Sr. Account Manager
Family Communication New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator: Mira Gandhi, Sr. Customer Success Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Tawanna Brown, Senior Account Manager
Surveys with a Spark: Boost Family Engagement Through Smart Surveying
Join us for this session where we’ll explore how to supercharge your family engagement strategy using surveys. From general assessments and quick polls to post-event feedback, you’ll discover best practices for crafting effective surveys and learn how other institutions are using this tool to gather insights and drive action. Don’t miss this opportunity to make your surveys more impactful!
Facilitator:
Lacey Janofsky, Sr. Customer Success Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Rebecca McCrory, Senior Customer Success
Personalizing your content: Little ways to make a big impact
Learn how to uplevel your content by:
Leveraging our AI tool to personalize your messaging
Tailoring and targeting your content for specific parent audiences
Customizing your emails and newsletters with our advanced email designer with your unique, institutional branding and voice
Facilitator:
Kerri Meeks-Griffin, Senior Account Manager
CampusESP New User Training
Learn key tools and features available to you in your CampusESP parent and family portal.
Join CampusESP’s interactive session as we guide you through:
An overview of CampusESP’s core functionality
How to use content tools
How to manage your users
Facilitator:
Mairin Matthews, Customer Education Team Lead
Transition your incoming families seamlessly with an Orientation Hub
Join CampusESP experts as they walk you through:
Everything you need to roll out or level up an Orientation Hub
Content best practices
Importing your incoming families
Campus Partner collaboration
Facilitators:
Mairin Matthews, Customer Education Team Lead
Tim Black, Customer Success Manager