Customer Success Manager - Philadelphia, PA
We’re looking for a talented and driven CSM to join our team. You’ll be primarily responsible for onboarding new customers, building relationships, and driving outcomes to help institutions achieve their goals. As a member of a small and collaborative team, you’ll also be involved in customer engagement, product development, and other projects to help our team scale.
We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
Your daily adventures will include:
Managing the implementation process for new customers. You’ll design an AI-powered, branded platform, implement the software across campus departments, and lead trainings to help new users with best practices. You’ll be a trusted coach for the partners you work with!
Solving customer problems fast by responding to inquiries and support requests from administrators and parent users of our platform.
Building and maintaining relationships with users across a range of campus departments. Working with an awesome customer? Let’s highlight their success story. Notice someone is struggling? Let’s incorporate their feedback and make the product even better.
Driving adoption and outcomes leading to renewals, expansion, and advocacy. It’s your job to solve problems, identify growth opportunities, and make sure customers are getting the most out of our platform.
Creating customer-focused communication materials, including engagement reports, implementation resources, user surveys and early-results-review reports.
Additional responsibilities include: Writing blog posts, newsletters and research briefs; leading webinars, designing marketing materials, and implementing new product ideas.
Qualifications:
1-3 years of work experience in higher education, customer support, technology, or related fields
Great with people and technology
Enthusiasm for using AI to drive efficiency and help customers reach their goals
Collaborative team player with strong attention to detail
Excellent communication and organizational skills
Comfort in and ability to to work independently, take initiative, and manage your own schedule
What else?
Glad you asked. If learning the ins and outs of customer success while helping grow an early-stage startup sounds exciting to you, we want to hear from you. Please submit a cover letter and resume to Andrew McDermott at amcdermott@campusesp.com.
CampusESP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.